Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. Operational Excellence is evidenced by results. Given two companies with the same strategy, the Operationally Excellent Company will have lower operational risk, lower operating costs, and increased revenues relative to its competitors, creating value for customers and shareholders. Operational Excellence manifests itself through integrated performance across revenue, cost, and risk.
CII has instituted the Award for Operational Excellence to recognize excellence in operational performance which lays strong foundation for future competitiveness.